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For customers in Austria, SHOHEI will arrange the return via DPD. You will receive a prepaid return label by email to print and attach to your parcel.

For customers in Japan, returns can be made via Japan Post. Return shipping costs will be refunded upon receipt of the item.

If you are unsure about sizing or fit prior to purchase, we encourage you to contact us via live chat for personalised assistance—our team is happy to help you find the perfect fit.

Please note that free returns are currently available in Austria and Japan only. Due to rising shipping and tariff costs, we are unable to accept returns from outside the EU or Japan at this time.

Thank you for your understanding and for supporting a more conscious approach to fashion and reduced CO₂ emissions.

Our Pre-Order service offers you the opportunity to receive a made-to-measure piece tailored specifically for you, while supporting a more responsible approach to fashion production.

Each item is crafted on demand, helping to reduce overproduction and textile waste, and ensuring thoughtful, sustainable creation.

The lead time for Pre-Order items is approximately 2–6 weeks, depending on the design and production schedule.
There are no additional fees for our made-to-measure service.

Thank you for your patience and for supporting conscious craftsmanship.