Our ON STOCK items will be sent out from our warehouse in Austria within 24 hours once an order is received via SHOHEI’s online store.
For MADE-TO-ORDER items please click the link: MADE-TO-ORDER
Made-to-order & made-to-measure items take 2-8 weeks for delivery.
This depends on the style ordered.
You will receive an order confirmation and the tracking information of your parcel after making a purchase via SHOHEI-COLLECTION.com
Orders will be sent via DHL Go Green outside the EU.
We work with DPD for orders within the EU. The products ordered will arrive at your nominated shipping address within *two to four working days. (Click image icon to find out more)
For on demand MADE-TO-ORDER items we will negotiate individual delivery times, which generally vary from from two to eight weeks upon receiving the order via SHOHEI’s online store.
For any questions, please get in touch via office@shohei-collection.com
We aim to respond back to you within 12 hours.
SHIPPING FEES (in Euros)
Austria: 0,- via Post, 8,- via DPD, 18,- via DHL
*FREE RETURNS via your nearest DPD station
European zone : 8,- via DPD, 18,- via DHL
*FREE RETURNS via your nearest DPD station
Outside the EU: 38,- via DHL
*FREE RETURNS via a DHL return ticket
NO import tax to be paid.
*No free return on MADE-TO-ORDER items
Where we ship from:
WAREHOUSE in Austria
Am See VI, 1
9122 Sankt Kanzian
*Please note that these are estimated delivery times that cannot be guaranteed by SHOHEI-COLLECTION. We usually experience: 1-4 days with DHL and 2-4 days via DPD.
RETURNS & REFUND
We hope you will be happy with everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.
SHOHEI has a 14 days return-policy.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
We have free returns for customers based in Europe.
For customers outside the EU we will negotiate individually.
However, the return for customers outside the EU is to pay for the return of the goods and we will provide a DHL return ticket.
We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For more informations on the return & refund via SHOHEI-COLLECTION click the link: Return & Refund