RETURNS POLICY
You may return, exchange or refund any item within 14 days of purchase, for any reason. We accept returns on all items, excluding sale items.
Returned items must be unworn, unused, unwashed with all original tags attached. You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
RETURN FREIGHT
When returning goods purchased via SHOHEI-COLLECTION we will refund the fee of goods but keep the shipping fee for the return of goods.
F.E.: If you bought a shirt for Euro 345,- + shipping fee Euro 28,- we keep the shipping fee for the return of goods but will refund the Euro 345,-
For any questions please do not hesitate to contact us via office@shohei-collection.com
HOW TO RETURN
To return please send us an Email and we will organize the return of your parcel to our office in Austria via DHL or DPD.
SHOHEI / Europe
Elisabeth Pek
Klopein Am See 6/1
A-9122 St. Kanzian
RECEIVING A REFUND
Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 30 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.
SIZES
We use standard European sizes of XS, S, M, L, XL
LOGISTIC PARTNERS
We partner with DPD for all European orders and AUT POST / JP POST for all other orders
ORDER TRACKING
Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.
CHANGE DESTINATION
We start working on your order as soon as it is placed, we are unable to make any changes or modifications to an order after it has been confirmed.
SIGNING FOR DELIVERIES
All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.
SHOHEI is a registered business in Austria & Japan
Austria: Elisabeth Pek, Klopein am See 6/1, 9122 St. Kanzian, Austria
+43 660 7828107
VAT nr.: VATnr.: ATU71149606
EORI nr.: ATEOS1000080862
office@shohei-collection.com
Japan: Shohei Yamamoto,
La Casa Ebisu 102,
2-27-23 Ebisu, Shibuya-ku, 150-0013 Tokyo, Japan
s.yamamoto@shohei-collection.com