At SHOHEI, we are committed to delivering your order efficiently and responsibly.
We ship worldwide within 2–4 working days via DHL GoGreen, our carbon-compensated logistics partner.
- Shipping within Japan and the EU is free of charge.
- For all other destinations, a flat shipping rate of €38 applies, automatically calculated at checkout.
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Import taxes and duties are fully handled by SHOHEI, so you can enjoy a seamless delivery experience.
To help minimise unnecessary CO₂ emissions from returns, we kindly ask you to reply to the order confirmation email you’ll receive after purchase. This step allows us to confirm details such as fit, body measurements, and preferences, ensuring your item suits you perfectly before shipping.
We deeply appreciate your understanding and cooperation in supporting a more sustainable way of experiencing fashion.
All in-stock items are dispatched from our Austrian warehouse within 24 hours of receiving your order through the SHOHEI online store.
Estimated delivery time is 2–4 working days, depending on your location. In some cases, delivery may take up to 10 working days due to regional logistics or customs procedures.
We appreciate your understanding and patience — our goal is to ensure your SHOHEI piece arrives safely and promptly.
For Made-to-Order items, please visit the dedicated page here:
MADE-TO-ORDER
Our made-to-order and made-to-measure pieces are crafted individually with great attention to detail.
Please allow approximately 2–6 weeks for delivery, depending on the specific style and production schedule.
We appreciate your patience and understanding — each garment is thoughtfully created to ensure lasting quality and a perfect fit.
Upon completing a purchase through SHOHEI-COLLECTION.com, you will receive an order confirmation along with the tracking information for your parcel.
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International Orders (Outside the EU): Shipments are sent via DHL GoGreen.
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European Union Orders: Shipments are delivered through Post.at (Austria), or DPD.
All orders will be delivered to the shipping address provided at the time of purchase within two to four working days.
For on-demand, made-to-order items, delivery times are arranged individually and typically range from two to six weeks from the date the order is placed through SHOHEI’s online store.
For any questions, please get in touch via office@shohei-collection.com
We aim to respond back to you within 12 hours.
SHIPPING FEES_
Austria:
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€0 via Post
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€0 via DPD
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€18 via DHL
Free returns available at your nearest DPD station.
Japan:
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€0 via Japan Post
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€18 via DHL
Free returns available at your nearest Japan Post station.
European Zone:
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€0 via DPD
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€18 via DHL
Free returns available at your nearest DPD station.
Outside the EU:
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€38 via DHL
Returns are handled via a DHL return label organised by SHOHEI.
Return shipping costs are the responsibility of the customer.
NO import tax to be paid.
There is no free return on MADE-TO-ORDER items
Where we ship from:
WAREHOUSE in Austria
Am See VI, 1
9122 Sankt Kanzian
Please note that these are estimated delivery times and cannot be guaranteed by SHOHEI-COLLECTION. Typical delivery times are: 1–4 days via DHL and 2–4 days via DPD.
RETURNS & REFUND
We hope you will be happy with everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.
SHOHEI offers a 14-day return policy.
To be eligible for a return, all items must be unworn, in their original condition, and include all original tags and packaging.
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Customers in Europe and Japan: Returns are free of charge.
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Customers outside the EU: Returns will be arranged individually. Depending on the number of items purchased and the number of items to be returned, we will work with you to find the most suitable solution. Please note that return shipping costs for customers outside the EU are the responsibility of the customer. SHOHEI will provide a DHL return label for your convenience.
Refunds will be issued using the same payment method used for the original purchase. We kindly ask that items are returned clean, unworn, and with all tags attached.
If you have any further questions, please do not hesitate to contact us via the website’s live chat or by email via office@shohei-collection.com