TERMS & CONDITIONS

RETURNS POLICY

You may return, exchange or refund any item within 30 days of purchase, for any reason. We accept returns on all items, including sale and archive items.

Returned items must be unworn, unused, unwashed with all original tags attached. You are responsible for the cost of returning items to us in original condition.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

RETURN FREIGHT

You are responsible for the cost of returning items.

 

HOW TO RETURN 

To return, please fill in the Returns Form sent with your item, and send it back to us with your parcel. 



Please send returns & exchanges to:

SHOHEI / Europe

Attn : Elisabeth Pek 

Klopein Am See 6/1, A-9122 St. Kanzian, Austria

 

SHOHEI / Asia

Attn: Shohei Yamamoto

La Casa Ebisu 102, 2-27-23 Ebisu, Shibuya-ku, 150-0013 Tokyo, Japan

 

RECEIVING A REFUND

Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this. 

SIZES

We use standard sizes of S, M, L

 

SHIPPING

We use DPD for all European orders and AUT POST / JP POST for all other orders.

 

ORDER TRACKING

Once your order has been shipped, you will receive an email confirmation of your shipping details and tracking number.

 

CHANGE DESTINATION

We start working on your order as soon as it is placed, we are unable to make any changes or modifications to an order after it has been confirmed.

SIGNING FOR DELIVERIES

All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively, a notice will be left notifying you of alternate delivery or pick-up arrangements.

 

SHOHEI is a registered business in Austria & Japan

Austria: Elisabeth Pek, Klopein am See 6/1, 9122 St. Kanzian, Austria

+43 660 2300 612

VAT nr.: VATnr.: ATU71149606

EORI nr.: ATEOS1000080862

 

Japan: Shohei Yamamoto, La Casa Ebisu 102, 2-27-23 Ebisu, Shibuya-ku, 150-0013 Tokyo, Japan